ICT Deployment & Project Management
Execute large-scale ICT programs with structured delivery governance and accountable outcomes.
Learn moreManaged Services & Operations
Projects fail when operations is ignored. We treat monitoring, documentation, and escalation as part of delivery. Support is structured: ownership, reporting, preventive maintenance, and controlled change.
Outcomes
What this delivers
- Faster incident resolution with clear ownership and escalation paths.
- Reduced repeat issues through preventive maintenance and baselines.
- More predictable changes using approval gates and validation.
- Better asset lifecycle visibility via registers and reporting.
- Stable environments supported by monitoring and runbooks.
Engagements
Typical engagements
- AMC programs for multi-site infrastructure environments.
- Monitoring setup with alert routing and escalation matrix.
- On-site support staffing models for campuses or departments.
- Preventive maintenance schedules for critical infrastructure.
- Post-rollout stabilization support after large deployments.
Scope
What we implement
Core
- Support model definition (SLA/AMC scope, roles, escalation)
- Monitoring and alert routing alignment
- Preventive maintenance plan and reporting cadence
- Runbook creation/maintenance for common incidents
- Asset register and lifecycle governance approach
Optional
- On-site engineers for critical locations
- Change management gates and CAB-style review (lightweight)
- Quarterly service reviews and improvement backlog
- Vendor coordination for multi-OEM environments
Controls
Controls & reliability
- Incident logging with clear resolution ownership
- Change windows and validation for production changes
- Preventive maintenance checklists and evidence capture
- Documentation updates as part of change completion
- Reporting on recurring issues and remediation actions
Artifacts
Deliverables
SLA/AMC scope and escalation matrix
Monitoring and alert routing guide
Preventive maintenance SOP and schedule
Runbooks for top incident categories
Asset register template and reporting pack
Engage
How to engage
Capabilities describe what we engineer. To scope a program, start with a conversation—we will map your requirements to the right service engagement and delivery model.
Related Services
FAQ
Frequently asked questions
What does AMC/SLA typically include?
Monitoring, incident response, preventive maintenance, reporting, and vendor coordination—scoped to the systems you prioritize.
Do you provide on-site support?
Yes, where needed. We can combine remote monitoring with on-site staffing models.
How do you prevent support from becoming reactive?
Baselines, preventive checks, recurring issue reviews, and controlled changes keep systems stable over time.